Double Glazing & Home Improvement Frequently Asked Questions

We work across the South of England in Winchester, Southampton, Basingstoke, Portsmouth, Chichester and Hampshire. We offer all kind of properties a wide range of products including; sliding patio doors, composite doors, sash windows, tilt & turn windows, bay windows and casement windows– just to name a few!

There are many early warning signs that indicate it’s time to replace your front door. If you have a space underneath and around your door, splitting or peeling, noisy door hinges or rotting then you are definitely in need of a new front door.

Yes you can! Replacing your old French doors with new bi-fold doors is a great way to create a seamless transition between home and garden.

The answer is yes! A conservatory creates extra space for your home and allows for more natural light. A conservatory is becoming a desirable feature for homeowners across the UK.

Our experienced surveyor will be in contact within 7 days to arrange an appointment to inspect your home and take detailed information needed to make your new windows, doors or glazed extension.

Our installation co-ordinator will be in touch within 3 weeks to confirm an installation date that suits everyone.

Fitting schedules must remain flexible due to unforeseen circumstances, like the weather, jobs overrunning and staff sickness. If you require a specific date, please highlight this with our installation department as soon as possible and they will do their best to help you.

Please clear the area where our fitters will be working; we usually start work from upstairs and work downwards. Our fitters usually arrive by 9am, where they will introduce themselves and fully explain the sequence of work involved. For their own safety, we also ask that children and pets are kept away from the areas of work at all times. If you have any further questions, please contact our installation department as soon as possible.

Even if the weather turns, there is usually work that can be carried out on a less exposed elevation. If it’s particularly bad (where safety or the property is compromised), one of two things will happen;

1. Our installation department will contact you as early as possible
2. Or, our fitters will decide the best course of action with you when they arrive.

In the event that we are unable to start, we will re-schedule for as soon as it’s reasonably practical.

We are carrying out construction work, so there will be disturbance and the potential for dust. Our fitters will protect floors, stairs and carpets with dust sheets and will clear up after the work is finished. When removing the existing windows, fitters will also protect flower beds and borders outside your property with tarpaulins.

Have a look at our Checkatrade reviews, where our fitters score an average 9.68/10 for tidiness. (Correct at time of publishing)

Our fitters will demonstrate the operation of windows and doors with you and ask you to inspect the work, to make sure you’re happy with everything they’ve done. The fitters will provide you with a satisfaction note that they will ask you to complete and seal in the envelope provided, so that you can provide us with your honest opinion of the work that our fitters have completed.

No, unless you are a business. For domestic customers (homeowners), the contract that you signed (and any subsequent agreed variations) is all we provide as request for payments.

Payment is due on completion of the work. Our fitters are authorised to collect cash and cheques, or alternatively you can pay by bank transfer or card by contacting our office. Please be aware that we charge 2% for balance payments on credit cards, with no charge for debit cards.

We are a reputable company and will do everything in our power to rectify any issues as quickly as possible, following practical completion; so, there is no need to worry that you will pay us and then never see us again! Despite this, and under the Consumer Rights Act 2015, our contract makes provision for you to withhold a sum equivalent to the cost of resolving defects. If you wish to do so, this equates to 5% of the outstanding balance.

There are post-contract formalities that we must complete. Within 4 weeks, we will write to you to confirm the balance payment, enclosing your warranty certificate.

We will register your installation electronically with both of these organisations. They will then forward your certificates to you under separate cover. These documents typically arrive within 6 weeks of the completion date. However, if you haven’t received them after 6 weeks, don’t hesitate to contact our installations department who will be happy to investigate and progress these for you.