ServiceCall Pro enables customers to have real time visibility on the status of repair orders placed with us. As an electronic management system it virtually eliminates the need for telephone calls and paperwork.
This tool allows the user to enter, modify and track customer service requirements.
Each service call can be assigned an SLA (Service Level Agreement) that gives the user an immediate indication as and when a service call is required to be complete
Our engineers are equipped with hand held PDA devices which interface with the application capturing digital signatures for completed jobs and providing real time updates on cost and status of orders.