Meet your local double glazing experts
Glazing specialists across Hampshire, West Sussex and the South East
A family business with years of glazing installation expertise
The Ideal Window Solutions team brings together years of installation, customer care & product experience to help any local homeowner at every step of their project. Whether you have questions about the products, the process or just want to talk to someone about your home improvement ideas, our team are always on hand. Meet our brilliant Ideal family!
Chris Palmer
Managing Director
Thom Emerson
Sales & Marketing Director
David Slaymaker
Contracts Director
Dave Haste
Contracts Manager
Jim Brookes
Financial Controller
Natasha Gillingham
Installation Manager
Catherine Jarvis
Installation Administration
Brooke Emerson
Customer Service
Jayde Allen
Customer Service
Sharon Nightingale
Sales Ledger
Mike Gilroy
Senior Commercial and New-build Estimator
Jayne Parlett
Purchase Ledger
Paul Spaven
Sales Manager (Fareham)
Tracey Hill
Sales Manager (Chichester)
David Martinson
Sales Manager (Park Gate)
Heath Phillips
Warehouse Manager
Stacey Mciver
Customer Service Administration
Chris Palmer
Managing Director
Chris formed the business in 1996 after working in the window and door industry since leaving school in 1985. Chris is a passionate Portsmouth FC supporter and loves spending time hill walking and cycling.
Thom Emerson
Sales & Marketing Director
Thom joined the business as co-owner in 2012, previously working as Group Marketing Director at MASCO UK Window Group; The UK’s largest manufacturer of uPVC windows and doors. Managing the sales and marketing on a daily basis, in his spare time Thom enjoys skiing, golf and getting out on his motorbikes and scooter.
David Slaymaker
Contracts Director
Beginning his career as a yacht and boat builder, Dave went straight into the glazing industry in the 80’s, working for the well regarded Wardendale Windowcraft. Finding his niche at Ideal Window Solutions, Dave is also the companies nominated ‘on-site’ health and safety lead.
Dave Haste
Contracts Manager
Dave joined the business in 2005, previously working for Anglian and Everest as a window and conservatory installer. Following a motorbike accident in 2006, he was given the opportunity to move into the office and oversee window installations. In his spare time, Dave enjoys walking, cycling and getting out on his motorcycle.
Jim Brookes
Financial Controller
Jim joined the business in 2011, having previously worked for a number of construction companies in the London and Hampshire areas. Responsible for the financial aspects of the company, in his spare time Jim enjoys most forms of motorsport and has a keen interest in clay pigeon shooting.
Natasha Gillingham
Installation Manager
Natasha started as an administrator in 2008, working her way into customer services and repairs management and then in 2014 becoming Installation Manager. In her spare time Tash enjoys fitness, listening to music and socialising.
Catherine Jarvis
Installation Administration
Catherine joined the IWS team in 2015, with 14 years’ worth of customer service experience to share. Currently looking after customer service for our new build clients and repairs, outside of work Catherine enjoys yoga, cooking and gardening.
Brooke Emerson
Customer Service
Brooke has been a member of our team since 2013, working in our installations department. Passionate about ensuring all of our customers have a great experience with IWS from start to finish, this has led her into an additional role as Customer Care Leader whilst also becoming an active member of our Sales Team last year. Brooke’s interests are shopping and all things Disney!
Jayde Allen
Customer Service
Jayde joined the IWS team in 2014, starting in installation administration, moving on to retail guarantees/repairs and finally on to newbuild aftersales. Jayde enjoys soaking up the sunshine (when she can!) and spending time with family and friends.
Sharon Nightingale
Sales Ledger
Joining the team in August 2018, Sharon comes from an accounting and administration background. Responsible for the sales ledger, Sharon enjoys good food and wine, the theatre and reading.
Mike Gilroy
Senior Commercial and New-build Estimator
Joining the business in 2014, Mike has 40 years’ experience in the window industry. Managing the commercial tenders on a daily basis, from enquiry to quotation, in his spare time Mike enjoys golf and skiing.
Jayne Parlett
Purchase Ledger
As the principal contact for our important suppliers, Jayne has been with the company since 2012 after following her heart and making the big decision to move from Wales to England. With a background in customer services for a window and door manufacturing company in Wales, Jayne enjoys spending time with family, socialising and keeping fit.
Paul Spaven
Sales Manager (Fareham)
With the company for over 6 years, Paul began his career in the home improvement industry over 30 years ago. Very much a family man, he has 3 children and 8 wonderful grandchildren.
Tracey Hill
Sales Manager (Chichester)
Joining the company back in 2010, Tracey has been in the world of windows since the age of 26. Working in most sectors of the window industry, Tracey thoroughly enjoys retail sales at our Chichester showroom and her hobbies include cycling, horse riding and socialising.
David Martinson
Sales Manager (Park Gate)
David joined us in 2014 from a completely different sales environment. Expertly running our Park Gate Showroom, in his spare time you may see him locally on his mountain bike, on the River Hamble or skiing down a French mountain!
Heath Phillips
Warehouse Manager
Heath joined the IWS team in early 2018, taking charge of the warehouse. Heath loves collecting anything retro, building bikes, custom motorcycles and scooters.
Stacey Mciver
Customer Service Administration
Stacey joined the IWS team mid-2018, currently running the IWS Guarantee Department as well as making the office cuppas! In her spare time, Stacey enjoys watching a good boxset and spending time with family and friends.
Our latest reviews
First class
The quality of the product and workmanship is of the highest quality. Well done Ideal Window Solutions Ltd. First class.
10 /10
Job was perfect
Everything about the two men who came was superb. They were punctual, friendly and experienced. Their workmanship was excellent. Their finished job was perfect. I would highly recommend them.
10 /10
Informative & professional
This is the second time we have used this firm. As before, they were informative and professional from start to finish. Prompt, tidy and thorough always.
10 /10
Would not go anywhere else
Brilliant. No fuss . No drama. Done in a couple of hours. Very pleased. Fourth door I have had fitted by this company. Would not go anywhere else. SFK. Alec lovely guy. Kind and respectful.
10 /10
High quality
The team worked continually throughout the day and made an excellent job of fitting the windows which appear to be of high quality.
10 /10
Fabulous service
As always, fabulous service from this company. Did original install and have excelled with rapid response to supply and fit damaged panel.
10 /10
An excellent job
A very polite and well-mannered chap done an excellent job leaving us very satisfied with his quality of work and tidiness he left the area in.
10 /10
Super pleased!
Fitter removed old door with care. Worked using dust sheets super neat and tidy. All debris taken away super pleased!
10 /10
Went that extra mile…
Apart from sending the wrong glass for the door I can't fault this installation. The error was soon rectified with little fuss. The fitter went just that extra mile to make everything perfect.
10 /10
