Customer Care & Satisfaction
Ideal Window Solutions Customer Care
If you’re not completely happy with our service we’d like to hear about it, that way we can put it right.
We do everything we can to make sure our customers get the best products and the best service possible; however, sometimes we may not get things right the first time.
We want to:
– Make it easy for you to tell us what went wrong
– Give your complaint the attention it deserves
– Resolve your complaint fairly and without delay
– Make sure you are satisfied with how your complaint was handled
How and where to complain
If you are not satisfied with any aspect of our products or services, you can tell us about your complaint in the following ways:
– In person: The Unity Building, Fort Fareham, Fareham, Hampshire, PO14 1AH
– In writing: The Unity Building, Fort Fareham, Fareham, Hampshire, PO14 1AH
– By telephone: 0800 7318761
– By email: enquiries@idealwindowsolutions.co.uk
How long will it take?
We will aim to resolve your complaint straight away, but if we can’t, we will write to you within 5 business days to tell you:
– Why we have not resolved your complaint
– Who is dealing with your complaint
– When we will contact you again
If we cannot reach agreement with you
provide a final decision
If your complaint relates to your finance agreement
If your complaint relates to the finance linked to your purchase, you can still let us know about this, but we will forward it on to your credit provider.
They will acknowledge your complaint, investigate it thoroughly and issue their response within
eight weeks.
What to do if you can’t reach an agreement
If you are not satisfied with their response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of their final response letter to you.
Financial Ombudsman Service
If you want the Financial Ombudsman Service to look into your complaint, you must contact them within six months of the date of our final response letter.
Our latest reviews
Amazing Job!
Can I just say what an amazing job your chap did! We've had several local companies out who did lots head scratching and lots of "oh, hmmm new doors, I'm afraid". They clearly had no idea what they were doing...
Read more10 /10
Replacement windows and door
The team arrived promptly. Work was done efficiently and on time. They cleaned and tidied up after the job was completed. We are very pleased with the results and would highly recommend them
Read more10 /10
Friendly
Very satisfactory work. Measurer and fitter very efficient, professional and friendly.
Read more10 /10
Experienced
Highly experienced and skilled operatives. Prompt arrival and left the site clean and tidy. Courteous and respected the Government restrictions at all times. Have used this Company before for other conservatory work and would use again if required.
Read more10 /10
Replacement Glazing
Very impressed with all aspects of contract during these difficult times. Fitters were fully compliant with covid rules. Will thoroughly recommend them
Read more10 /10
Excellent
Excellent company. From first contact with their Sales, it has been easy going and painless. Fitters have done a fantastic job throughout, the quality of their workmanship is commendable. Would highly recommend this company to anyone.
Read more10 /10
First class
The quality of the product and workmanship is of the highest quality. Well done Ideal Window Solutions Ltd. First class.
Read more10 /10
Job was perfect
Everything about the two men who came was superb. They were punctual, friendly and experienced. Their workmanship was excellent. Their finished job was perfect. I would highly recommend them.
Read more10 /10
Informative & professional
This is the second time we have used this firm. As before, they were informative and professional from start to finish. Prompt, tidy and thorough always.
Read more10 /10
