Ideal Windows Warranty & Support
Welcome to your new home! Meet the glazing specialists responsible for your window and door installation. At Ideal Window Solutions, we take pride in delivering high-quality, energy-efficient glazing to new build homeowners across Hampshire and West Sussex. This page is your hub for warranty claims, support, and information about exclusive savings on front and back doors. We’re here to help keep your home looking and performing at its best.
Report a warranty claim
If you believe there’s an issue with your windows or doors, please read your Operation & Maintenance (O&M) manual carefully before contacting us. It contains useful troubleshooting tips that may help resolve your issue without the need for a claim.
If, after reviewing the manual, you still believe a claim is necessary, please complete the warranty claim form below.
What’s included in your warranty?
We stand by the quality of our installations, and our comprehensive warranty provides coverage for key components of your glazing:
- Hardware – Faulty components, pitting, and corrosion: 2 years parts and labour
- Glass – Blown or failed double-glazed units: 2 years glass and labour, plus an additional 3 years glass-only coverage
- Profile – Warping or discolouration: 2 years profile and labour, plus an additional 8 years profile-only coverage
For full terms and conditions of the warranty, feel free to get in touch with our team.
Operation & maintenance manual
Looking after your new windows and doors is easy with our Operation & Maintenance manual packed with tips on cleaning, maintenance, and troubleshooting.
Exclusive offers for new build homeowners
If you’re thinking about upgrading your front or back doors to make your new house a home, we can help.
We offer a wide range of high-quality, energy-efficient doors at competitive prices — perfect for making your new home feel even more special.
For more information or a quote, just get in touch with our friendly team. Alternatively, quote ‘newbuild’ along with your plot number and development name to unlock special discounts.
Ideal Window Solutions
Phone: 0800 731 8761
Email: enquiries@idealwindowsolutions.co.uk
Our latest reviews
Replacement windows and door
The team arrived promptly. Work was done efficiently and on time. They cleaned and tidied up after the job was completed. We are very pleased with the results and would highly recommend them
10 /10
Friendly
Very satisfactory work. Measurer and fitter very efficient, professional and friendly.
10 /10
Experienced
Highly experienced and skilled operatives. Prompt arrival and left the site clean and tidy. Courteous and respected the Government restrictions at all times. Have used this Company before for other conservatory work and would use again if required.
10 /10
Replacement Glazing
Very impressed with all aspects of contract during these difficult times. Fitters were fully compliant with covid rules. Will thoroughly recommend them
10 /10
Excellent
Excellent company. From first contact with their Sales, it has been easy going and painless. Fitters have done a fantastic job throughout, the quality of their workmanship is commendable. Would highly recommend this company to anyone.
10 /10
First class
The quality of the product and workmanship is of the highest quality. Well done Ideal Window Solutions Ltd. First class.
10 /10
Job was perfect
Everything about the two men who came was superb. They were punctual, friendly and experienced. Their workmanship was excellent. Their finished job was perfect. I would highly recommend them.
10 /10
Informative & professional
This is the second time we have used this firm. As before, they were informative and professional from start to finish. Prompt, tidy and thorough always.
10 /10
Would not go anywhere else
Brilliant. No fuss . No drama. Done in a couple of hours. Very pleased. Fourth door I have had fitted by this company. Would not go anywhere else. SFK. Alec lovely guy. Kind and respectful.
10 /10
